3) Cover letter edited

16^th September 2012

Recruit Haus Pte Ltd

20A Tanjong Pagar Road

Singapore 088443

Dear Sir/Madam,

Your advertisement for a Tour Coordinator posted on jobsupermart.com caught my attention. Please review the attached resume which highlights my skills and accomplishments that will enable me to contribute to your team. I am interested in the offered position as my educational background and work experiences have been preparing me well for this job. 

I am a third year student, graduating in June 2014 from the University Palacký of Olomouc with Bachelors degree in Chinese Language and Applied Economics. Currently I am on a one year exchange programme in National University of Singapore where my majors are Chinese and Hindi language. As I still want to improve my language skills in required Mandarin language, I obtained a scholarship for Summer School in Beijing, China this July.

During my part-time job, I have worked as a tourist guide in two different cultural landmarks for three years. I have  experience in guiding groups of 20-40 people, where I had to prove my presentation skills and cultural and historical background in my native language of Czech. The job also involved hosting  assignments during company or wedding events. I was also involved in the planning and organization of the above mentioned events.

I believe that through my experiences I have gained during my study and part-time jobs, I have obtained skills which I can use efficiently as a tour coordinator. Together with the willingness to work hard and constant improving of guiding and interpersonal skills, I am confident that I will be an adequate candidate for the position of Tour Coordinator at your company.

Thank you for your time and consideration. Do feel free to contact me on my mobile: 98952793 or email me at a0103930@nus.edu.sg should you have any questions or queries. 

Yours sincerely,

Kateřina Číhalová

2) Interpersonal conflict

I will write about a situation which happened year ago at my home university in department of Asian studies.

Our teacher of Chinese Conversation from China had to go back to her country so for an upcoming semester a new teacher came. She was a young student of English from Taiwan. Everytime when somebody new is coming I am curious how the person will be like and so me and my classmates were happy as our new teacher seemed to be very kind and smiling all the time. As it turned out later, the only problem was that everyone could recognize she was originally a student of English. She was supposed to teach us Chinese and use this language in lessons as much as possible, however she used English most of the time and instead of teaching us something new, she wanted us to play games. But nobody was complaining, there were so much work for another subjects and it seemed that the final exam of Conversation will be easy, the lazyness was winning.

Then, the exam period came. In every subject we had a proper exam, only in Conversation our Taiwanese teacher took us to the tearoom and ask us to write an essay. After writing we should obtain the result. However, when I came to her with my index, she told me to stand on the end of the queue and wait for the decision. Many of my classmates was told the same. In the end she told us that she has to think about it and consider who will obtain the note and who does not deserve it. During following week many of students were coming to her cabinet to ask her to obtain the note. We found out that our teacher gave the notes mostly only to boys, not to girls. Her excuse of it was that we used Chinese in lectures very rarely and we should speak more. Nevertheless, not to obtain the note of this subject meant to repeat one year or quit school.

After this situation many students were complaining to Head of Department about our Conversation teacher. Some of us managed to obtain the note but some had to take very difficult test and did not succeed.

Why do you think teacher was acting whole the semester very kindly and finally she did this thing? How would you react in this situation?

1) EFFECTIVE COMMUNICATION SKILLS

Effective communication is important and interesting for me because as an old instrument of expression people’s minds, feelings and opinions it takes place in our everyday life almost undetected. It has been developing for a long time and it differs from one person to another one, from one culture to another one and together brings a lot of aspects which people can use to share ideas.

I am interested in communication from two different perspectives. One of them is related to me personally. It includes my needs of communication skills. I would like to improve my presentation skills and also the way how to communicate with other people. As I used to be very shy during presenting anything or speaking in front of bigger group of people, I was trying to learn more about nonverbal communication and presentations. Also a part time job as a guide helped me a lot because the best way of practising communication skills is not only to think and read about them but also to put them into the reality. These matters are quite difficult for me in my native language and in English it is even harder so improving these skills in this language is a new challenge for me.

The second perspective is not related to improving communication skills but to trying to understand them through other people’s behaviour. For example I really like to watch people talking, especially when I cannot hear them, it is surprising how easy it can be to guess what they are talking about only by observing the nonverbal communication.

In conclusion I have to say that the skills I would like to learn are not useful only in my future job but mainly in life and relationships and that is why I am taking this course.